Version COUNSELLOR-2026-08-1
Individual practitioner service and data-processing terms
Initial terms for the unreleased UK 16+ practitioner service. These terms combine the subscription and the instructions needed for A Mindful Message to process private practice-workflow information for the practitioner.
1. The service
A MINDFUL MESSAGE LTD (AMM) provides the account, referral, matching, appointment, assessment, payment, payout, security, and support platform shown in the product. The practitioner provides their declared service, including mentoring, as an independent professional and is not an employee, agent, or clinical representative of AMM. Mentoring is not diagnosis or clinical treatment; each practitioner works within their competence and applicable qualifications.
A MINDFUL MESSAGE LTD is registered in England and Wales, company number 14093207. Registered office: 128 City Road, London, EC1V 2NX.
2. Data-protection roles
AMM is controller for private intake, matching, payment, payout, account, platform security, support, and AMM compliance records. The practitioner is controller for practice decisions and the practice records they create. Where AMM hosts appointment, assessment, feedback, or related practice-workflow information for that independent practice, AMM acts as the practitioner's processor on these terms.
The practitioner must give the client their identity, the account email used as their privacy contact (or another clearly notified contact), their lawful basis and special-category condition, professional confidentiality information, retention, rights route, and complaints route before sessions. AMM does not choose those practice purposes or legal conditions for the practitioner.
3. Documented instructions
The practitioner instructs AMM to process only the private 16+ referrals they accept, provide the product features they initiate, protect and audit the service, assist with rights and incidents, and use the subprocessors identified in the current Privacy Notice (PRIVACY-2026-0001). New under-16 intake, advertising use, unrelated profiling, and criminal-offence case processing are outside these instructions.
The standard instruction keeps a completed private platform workflow for six years after closure and an unserviced private referral for 90 days after inactivity. A valid legal, safeguarding, complaint, regulator, fraud, or litigation hold pauses deletion. The practitioner remains responsible for explaining and justifying retention of their separate practice record.
- Subject and duration
- The private practice workflow during the subscription, followed by return, deletion, holds, audit evidence, and bounded backup expiry under these terms.
- Nature and purpose
- Secure collection, storage, display, communication, rights assistance, and deletion for practitioner-initiated appointments, assessments, feedback, and care workflow.
- People and information
- Private clients aged 16 or over and the responsible practitioner; identity, contact, referral, health, appointment, assessment, feedback, safeguarding, and workflow information needed for the declared service.
- Controller rights
- Give lawful documented instructions, receive assistance and evidence, authorise subprocessors generally, object to a notified change on reasonable data-protection grounds, and choose return or deletion at exit subject to law.
4. AMM processor duties
AMM processes only on these documented instructions unless UK law requires otherwise; limits access to authorised people; requires confidentiality; applies proportionate security; uses a new or replacement subprocessor only under the practitioner's general authorisation after advance notice and a reasonable chance to object; imposes equivalent Article 28 duties and remains responsible for that subprocessor; assists with rights, security, breaches, DPIAs, and regulator enquiries; deletes or returns data at the end of the service subject to the instruction, holds, law, audit evidence, and bounded backups; supplies the information needed to demonstrate compliance; and allows and contributes to reasonable audits and inspections.
AMM will tell the practitioner if an instruction appears to infringe data-protection law and will not expose clinical content in payment metadata, routine email, logs, or telemetry.
5. Counsellor duties
The practitioner must keep applicable professional registration, insurance, identity, payout, contact, privacy, safeguarding, and complaints information accurate; use the service only within competence and approved UK scope; obtain and record the consent appropriate to their service; protect account access; minimise clinical information; respond to controller-routed rights and incident work; and not use client information for unrelated purposes.
6. Subscription and payouts
The monthly subscription price and currency are shown before Stripe Checkout and recorded with acceptance. You authorise Stripe to save your payment method during signup and begin the agreed recurring subscription only after AMM approval and the required Stripe checks are complete. Setup does not charge the subscription, and a rejected application is not charged. If your bank needs further authentication, access waits until payment is confirmed. Stripe manages payment details and connected-account onboarding. Private referral charges, practitioner rates, platform deductions, refund or dispute effects, and the settlement destination are shown or recorded in the relevant workflow. Access or payouts may be paused when payment, identity, professional, safeguarding, fraud, or legal requirements are not satisfied.
7. Ending the service
Either party may end the subscription as the product or Stripe billing route allows. Accrued fees, refunds, disputes, confidentiality, data protection, rights, audit, retention, and legal-hold duties continue where their nature requires. AMM may suspend or terminate material misuse, unlawful processing, unsafe practice, or non-payment after proportionate notice where practicable.
Do not share illegal content, pornography, abuse, hate, bullying, serious violence or graphic injury, or content encouraging suicide, self-harm, eating disorders, dangerous challenges or harmful substance consumption. Do not exploit or harass anyone. Legitimate clinical questions and support disclosures remain permitted. Report unsafe content or conduct, a failure to follow our safety duties, or challenge a content or account restriction through safety reports and appeals or support@amindfulmessage.info without signing in. We review context, may restrict unsafe content or account access, explain decisions where appropriate, and offer reconsideration. This is not emergency or continuously monitored clinical support. Do not email clinical records or illegal images.
Client-visible information is limited to necessary booking and professional information. These protections apply to all clients, including those aged 16–17.
8. Practice and session workflow
Practice and clients
You provide only services within your competence, qualifications and professional authority. A platform role does not confer a qualification. Describe mentoring as mentoring; do not describe it as diagnosis or clinical treatment. Explain the service, its limits, your privacy information, how clients contact you and when you review their records. Refer concerns outside your scope appropriately.
You may manage your own clients separately from global referrals. Before entering their details, establish your lawful authority and provide your privacy information. Uploading a paper record does not establish historic consent or acceptance. Use the platform's invitation and agreement routes for new bookings; do not enter acceptance or attendance on a client's behalf.
Questionnaires and instructions
You control the purpose of your independent practice records and select and explain the applicable Article 6 basis and Article 9 condition. You instruct AMM to host the necessary client details, session records and optional questionnaire answers, independently supplied practitioner totals, source and time for your agreed practice purpose, under the existing processing agreement and retention instructions.
Each session starts without a questionnaire. You may offer GAD-7 or PHQ-9 where suitable for that client and within your scope. Public availability of an instrument does not establish suitability or clinical competence. The client can decline without changing attendance confirmation, completion or payment. Do not require answers as a condition of a discount or use missing answers as a zero score. Other submission-disabled instruments remain unavailable.
The platform records and displays answers without calculating scores, interpreting results or recommending treatment. You may independently calculate a total and record it as a practitioner entry; AMM does not verify that total against the answers. The client can review their answers before saving and inspect a receipt of a newly saved response in that browser view. The receipt is not retrieved on later visits. You handle record review, correction requests and access within your lawful professional obligations. Preserve the original record and a correction trail.
You remain responsible for interpretation, safeguarding and appropriate referral. Responses are not continuously monitored. The same general support and emergency notice is shown regardless of answers; the platform does not flag responses, notify you or summon emergency help. Explain direct contact and urgent-support arrangements to the client.
Attendance, price and disputes
AMM obtains its separate booking/attendance consent from the client against the exact proposal, including a free session. Do not accept it on their behalf or treat the referral consent, service terms or questionnaire choice as a substitute. Route withdrawal to AMM privacy support promptly and cooperate with the resulting restriction or cancellation. It does not authorise clinical processing on your behalf or change the lawful condition you must establish for your records.
Agree the named provider, session time, duration and total price, including any discount or free session, before each client acceptance. A later session requires a new agreement. Client attendance is recorded through their own private link once the session starts, during or after it while awaiting completion. Your completion after the scheduled end enables the normal payment workflow; your own questionnaire entry cannot substitute for attendance.
If the client cannot use that route or disputes attendance, use AMM support and the cancellation/refund procedure. Do not fabricate evidence or ask for health answers to resolve a payment problem. Preserve cancellation, refund, complaint and statutory rights. Satisfaction feedback is independent and optional.
Organisation-controlled work remains subject to that organisation's documented instructions and applicable legal pack.
9. Law and contact
English law governs these terms and the courts of England and Wales have jurisdiction, subject to mandatory rights. Nothing limits liability that cannot lawfully be limited. Contact AMM at support@amindfulmessage.info. These instructions form part of the initial service terms accepted during practitioner onboarding.