Organisation Subscription Schedule

Organisation Subscription Schedule

Version: SCHEDULE-2026-0001

Document date: 26 August 2026

This schedule forms part of the agreement with TERMS-2026-0001 and DPA-2026-0001. The versioned public page states whether the matching document set is proposed or effective and identifies its approved digest.

Standard Launch Order

Field	Standard launch position
Supplier	A MINDFUL MESSAGE LTD, company number 14093207
Customer	UK organisation named in the accepted onboarding order
Territory	United Kingdom; UK organisations and UK service users only
Product	Mindful Message hosted organisation platform
Users	Authorised organisation users and organisation-managed practitioners within the accepted seat allowance
Billing	Recurring Stripe subscription at the monthly or annual billing frequency in the accepted order
Price	Amount and currency displayed in the accepted order snapshot and Stripe Checkout before payment
Taxes	Prices exclude VAT and similar taxes where applicable
Renewal	Automatically renews at the accepted monthly or annual billing frequency until cancelled
Cancellation	Effective at the end of the paid billing period
Refunds	No refund or proration except where required by law, for AMM/payment-provider error, or where expressly agreed
Price changes	At least 30 days' notice; customer may cancel before the new price applies
Practitioner payment	Organisation contracts with and pays practitioners outside AMM
Practitioner data role	Standard launch supports practitioners acting as authorised personnel under the organisation's authority/confidentiality or as its contracted processors; independent-controller arrangements require separate approved terms
Service-user age	People aged 16 or over; no new under-16 intake or ordinary workflow processing
Session funding	No AMM per-session collection, service bank, practitioner payout, session cap, or additional-session entitlement
Data roles	Organisation controls referral/clinical purposes; AMM processes that scope under DPA-2026-0001; AMM separately controls only its specifically identified account, security, subscription, legal, corporate, and service-communication purposes
Standard retention	Incomplete referrals/cases with no delivered service: 90 days after withdrawal or last activity. Referral, appointment, session, assessment and feedback records after a delivered service: 6 years after case closure. A valid legal, safeguarding, complaint or regulatory hold pauses deletion. Bounded backups expire under AMM's backup cycle.
Included support	Clinical-data-safe operational support; raw sensitive support is disabled unless separately approved and scoped

Organisation-Specific Order Evidence

Before Stripe Checkout, AMM must display and preserve an immutable order snapshot containing:

• organisation ID and legal-name snapshot;
• accepting actor ID plus name, email, and WorkOS identity snapshots;
• explicit confirmation that the actor is authorised to bind the organisation;
• acceptance of the standard retention schedule in this document as the organisation's documented processing instruction to AMM;
• TERMS-2026-0001, SCHEDULE-2026-0001, DPA-2026-0001, the approved document-set digest, approval evidence ID, and effective date;
• acknowledgment that the current privacy notice was presented, plus its version, document-set digest, publication approval evidence ID, and effective date; this records notice delivery and acknowledgment, not consent or contractual acceptance of the notice;
• selected plan, practitioner seat allowance, recurring amount, currency, monthly or annual billing frequency, and applicable initial trial offer;
• a canonical order-snapshot digest, accepted timestamp, and source; and
• the legal-pack acceptance evidence linked to that exact order snapshot.

If any order field changes before checkout, the previous order acceptance does not apply and the organisation must review and accept the changed order. The application must persist the accepted snapshot before contacting Stripe and must recheck the same snapshot before granting WorkOS or local access.

Historical Contract session-cap records are not an order, entitlement, or active launch feature. They remain retained only where required as historical data.

Excluded Capabilities

This organisation order excludes new under-16 intake or ordinary workflow processing, private-referral self-pay, individual-practitioner subscriptions, practitioner payouts, enterprise service banks, admin psychometrics, admin billing reports, criminal-offence referral/case processing, independent-controller practitioner arrangements within the organisation service without a separate approved schedule, and any non-UK service unless a later written order and readiness approval expressly includes it.