Support and complaints

Make a complaint

Email support with your complaint; putting “Complaint” in the subject helps us route it. Tell us if it concerns the platform or your practitioner. We will explain who owns the issue, the next steps and the outcome. Ask us for a secure route if we need sensitive evidence.

You can raise a privacy request or complaint directly with us. You do not need to raise a concern first or complete a form. You can also use the privacy request form. We acknowledge privacy complaints within 30 days, investigate without undue delay and explain the outcome. You can also complain to the ICO.

Report a safety concern

Report illegal or harmful content, unsafe conduct, or appeal a content or account restriction through safety reports and appeals. You do not need an account. This route does not provide emergency care.