Help

Support and complaints

Tell us what you were trying to do and which page you were using. Do not include counselling notes or other clinical information in ordinary email.

Email support

Make a complaint

Use the support email and put “Complaint” in the subject. We will acknowledge it, identify who owns the issue and explain the next step. Privacy-rights requests should use the privacy request form.

Report a safety concern

Report illegal or harmful content, unsafe conduct, or appeal a content or account restriction through safety reports and appeals. You do not need an account. This route does not provide emergency care.

Need urgent help?

A Mindful Message is not a crisis or emergency service. If you or someone else is in immediate danger, call 999 or go to A&E. For urgent mental-health help in England, call NHS 111 and select the mental-health option. Samaritans are available on 116 123.