Structured referral intake
Organisation users can submit referrals, track visible workflow state, and keep sensitive clinical detail away from broad operational views.
Platform
Referral software with the service model built in.
Mindful Message connects organisations, admins, verified professionals, and platform operators through one controlled referral pathway. It gives teams operational clarity without turning every user into a clinical-record viewer.
Capabilities
One platform surface for intake, allocation, sessions, assessment, and oversight.
Verified professional allocation
Admins coordinate counsellor, therapist, mentor, and psychotherapist availability while preserving role-specific access boundaries.
Assessment and feedback workflows
Counsellors can request post-session feedback and recognised wellbeing measures such as WHO-5, PHQ-9, GAD-7, and SDQ.
Privacy-aware operations
Public privacy routes, consent surfaces, audit events, protected storage, and redacted organisation views are part of the working product.
Live operational visibility
Role dashboards surface referral status, appointment progress, compliance queues, billing setup, and platform health without widening access.
Built for partner organisations
Organisation sourcing policies, contracts, payment setup, and own-counsellor visibility support multiple operating models.
Status visibility
Organisation users can see whether work is pending, accepted, assigned, in progress, completed, or paused.
Restricted detail
Sensitive referral, session, assessment, and feedback detail is not broadly exposed through organisation views.
Compliance routes
Public privacy notices, privacy request flows, consent surfaces, and audit events support an evidence-led posture.