How it works
From referral to appointment
Agree the practitioner, time and price before securing any card payment. Payment is collected after the session is completed. Follow your booking through a personal link, without creating an account.
- 1
Request support
A person aged 16+ in the UK can submit a free counselling request. Organisations can also refer people through their own service.
- 2
Choose a practitioner
For a public self-referral, choose one practitioner and an available time from the suitable options. If the request is declined or expires, choose again. Organisations assign from their own network. A request does not guarantee a match.
- 3
Agree the appointment
The practitioner accepts your time or proposes another. Agree the final time, duration and price. For paid sessions, securely reserve the agreed amount on your card. Free sessions need no card.
- 4
Attend and follow up
Use your link to view the appointment and confirm your attendance. The practitioner completes the session, then any card payment is collected. Questionnaires are optional.
A private appointment, step by step
Know what happens next.
There is room for the conversation. Here is how you and your practitioner arrange it.
- 01
Choose a time
Open your practitioner’s email invitation. Review their chosen time or select one of their available times.
- 02
Review the practitioner’s offer
Review the time, duration, price and meeting link already included in your invitation. You can continue without waiting for another practitioner response.
- 03
Confirm the appointment
Agree the details, terms and consent. A free session needs no payment; a paid session needs a confirmed card hold. The appointment is then booked automatically.
A card hold is not collected payment. An illustrated example; explore the gallery for actual app screens.
Already working with a practitioner?
They can add you as a private client and send a booking link directly.